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Building security and consumer trust in Internet payments - the potential of
"soft" measures
Author(s) : CENTENO C
European Commission, Joint Research Centre, Institute for Prospective
Technological Studies, Seville (ES)
Bibliographic Reference : EUR 20278 EN (2002) , 39pp. Free of charge
Available online from ePSO website at:
http://epso.jrc.es/Docs/Backgrnd-7.pdf;
Printed version available from European Commission, JRC Knowledge Management
Unit, Ispra (IT)
Tel: +39 033278 9843 or +39 033278 9864
Fax: +39 033278 9623
E-mail:
jrc-publications-office@cec.eu.int
Abstract : Lack of security and consumer trust in Internet payments has been
repeatedly reported as one of the most important factors hindering the
development of e-commerce. This paper focuses on the nature and size of the
I-payment fraud problem and analyses the potential that "soft" or non-technology
based measures may have in increasing I-payments security and consumer trust.
Measures such as consumer awareness and education, the limitation of consumer
liabilities in case of fraud, the provision of redress mechanisms, and the use
of merchant trust marks are analysed, and a number of questions of policy
relevance are addressed.
Published as Background Paper No. 7 of the Electronic Payment Systems
Observatory (ePSO) .
Facet Codes : Economics, IT application technologies
Availability in Languages : en
Publication Year : 2002
Publication Type : A report issued by the Commission as an EUR report and
identified by its EUR number
B2B e-Marketplace
e-Commerce in Europe
Global e-Commerce
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